Remarketing to Shopping Cart Abandoners at Eat’n Park

By Charles Nicholls of SeeWhy and Joel Book of ExactTarget
 
We recently caught up with Adam Golomb, director of e-commerce at Smileycookie.com, to discuss their new shopping cart recovery program.
 

What Conversion Rates from January 5 and 6 Can Tell Us

The shopping cart abandonment rate is a key metric every ecommerce team should track. When viewed across the ecommerce sector, changes in the abandonment rate give insight into mass changes in behavior which impact every website.
 

Web Users Don’t Wait for Marketers

According to research, web users surf on average for 33 minutes at a time and view an average 46 pages across multiple sites. The range of web browsing duration varies wildly: from short bursts, up to the maximum found by the study—a continuous surfing session of 171 minutes, or just under three hours.

Shopping Cart Abandonment Could Be CES’ Biggest Hurdle

While shopping cart abandonment affects all categories of goods sold online, the consumer electronics category stands out as a problem child when it comes to website conversion. Currently averaging a shopping cart abandonment rate of 74 percent, some 10 percent above the ecommerce average, consumer electronics is one of the worst-performing online categories.

The Cyber Monday Hangover

In the two weeks since Black Friday and Cyber Monday, online sales volumes have remained healthy, and the shopping cart abandonment rate steadied down to more usual levels, hovering around 65 percent. But these headlines mask an underlying trend to extensive discounting in order to get the volumes.