Turning Online Negative Customer Experiences into RevenueeCommerce websites are now a primary channel of recruiting, growing, servicing and retaining customers, but as we all know personally, the quality of individual website experience varies dramatically.
SeeWhy's Customer Experience Manager (CEM) enables you to detect and fix poor website performance in real time.
For example, one of your highest value customers is online trying to apply for an additional account or service. They're struggling - you can wait till they call the call center, or you could be proactive, and contact them to help them to complete the process.
Users of SeeWhy report that their customers react incredibly positively to proactive service delivered in this way - in fact it enables them to turn a negative situation into an incredibly positive customer experience.
Download the SeeWhy Customer Experience Manager Overview here
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Pre-packaged solution for managing on line quality of experience
 Do you know when a high value customer is on your site?
Do you know whether they are having a good experience or a bad one?
Moreover, can you do anything to ensure they have a good experience while they are still on the site, in real time? How do you link online customer experiences with proactive phone based customer service?
SeeWhy Customer Experience Manager (CEM), is a powerful packaged analytic solution that tracks an individual’s digital mood resulting from their ecommerce experience. By measuring quality of experience, ecommerce teams can gain visibility into areas of the website causing problems and which individual customers have been affected by poor online sessions.
If appropriate the system can then automatically initiate individual corrective actions.
Key features:
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Maximize conversions / minimize abandonment
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Real time visibility of site performance
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Integrate personal actions in response to customer individual experiences
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