Webinar Replay - Click here to view this recent webinar

In every business, some clients are worth more than others, but managing and delighting these clients online is challenging. Recognizing their value, monitoring their unique experience and responding to their frustrations and desires is increasingly essential when the competition is only a mouse click away.

This short business presentation discusses best practice in managing valued clients online, and provides practical suggestions to help you to increase customer conversion rates and drive automated and relevant responses to individual customers behavior online.

http://video.google.co.uk/videoplay?docid=-6006410535329246496