Defining website conversion

We all talk about website conversion, but what do we really mean? In many cases, we mean different things! Are you measuring conversion of visitors to sales, or shopping cart completions, or perhaps just successful registrations.When I talk about Website Conversion, I think about it in broad terms: Conversion is a measure of the effectiveness in getting website visitors to do what you want them to do on your site.

Website conversion is back in fashion

Back in the early days of ecommerce, visitor conversion was a really hot topic, and while most ecommerce teams continue to keep an eye on conversion, it’s not been a hot topic for a while. The beleaguered online marketer has been working hard to keep his or her head above water dealing with the shift of advertising dollars online, the nuances of search optimization, and distracted by A/B content testing, behavioral targeting and a hundred other wizzy approaches.

 

But in harder economic times, we all turn back to basics. Over the holiday period, while bricks and mortar channels suffered from poor like-for-like sales and discount induced margin erosion, online channels for many businesses showed healthy growth rates.

Shopping Cart Abandonment Could Be CES’ Biggest Hurdle

While shopping cart abandonment affects all categories of goods sold online, the consumer electronics category stands out as a problem child when it comes to website conversion. Currently averaging a shopping cart abandonment rate of 74 percent, some 10 percent above the ecommerce average, consumer electronics is one of the worst-performing online categories.

Discount or Die?

Despite some upbeat reports, the retail sector is facing a tough Christmas. A new Christmas Retail Survey released today by America’s Research Group (ARG) and UBS suggests that sales are weaker this year than in 2008. Of those consumers not shopping, 95 percent said they will wait if necessary until December 24 to get more items on sale.

Analysis: How Shopping Cart Abandonment Affected Cyber Monday and Black Friday

In case you hadn’t noticed, yesterday was Cyber Monday, traditionally the largest online shopping day of the holiday season. SeeWhy tracks website conversions and ecommerce shopping volumes. Online shopping volumes were up by 19 percent compared with Black Friday and up by 46 percent compared with Monday one week ago.

Black Friday Volumes Up Slightly with Heavy Discounting Driving Conversions

Early reports indicate that Black Friday retail sales volumes are up slightly over 2008 as expected, though discounting has been heavy. Deal focused consumers have been searching for offers, sales and promotions like never before.

Twitter trends: Sale and offer code tweets up 28%

 In a SeeWhy survey in September, ecommerce marketers said they were planning on using social media for seasonal promotions this year, and in particular promoting free shipping offers. SeeWhy has been tracking Tweets on Twitter, and the trend is up.
 

Finding the Sneezer this Christmas

 While you may be wondering about a potential resurgence of the H1N1 virus, ecommerce marketers this year are focusing on finding the ‘sneezer’ - the customer that spreads offers and promotions through social networks.

eMarketers plan to get social this Christmas

Tactic: Free shipping offers + social networks

Voucher Codes & Website Conversion

 A recent study (registration required) showed that buyers are spending more time researching online, but spending less money. No doubt, most of these consumers are searching for better deals, and in particular voucher codes.